Position: General Manager

Job Type: Full-time

About Raíces Brewing Company:

​

Raíces is a brewery and community taproom in Denver, CO that prides itself in delivering high-quality craft beer, Latino food and culture, in a family atmosphere that introduces Latinos to the craft beer world and invites everyone to learn and indulge in our culture. Raíces fuels Latino senses in everyone by crafting cultural connections that enrich our community. ¡Salud!

Job Description:

Raíces Brewing Company is looking to hire a full-time General Manager (GM) to support Raíces’ vision, values and culture, while providing a safe, proactive and positive environment among Raíces Team and space. The General Manager is responsible for managing daily operations at the Brewery, including beer and service processes, SOPs, equipment oversight, effective development and performance of team members. In addition, the GM oversees inventory, supplies, and optimize sales and profits. GM ensures guest satisfaction is delivered by management and team members providing genuine-respectful hospitality and exceeding guest expectations.

The GM will be reporting directly to the CEO and is supervised by co-owners at Raíces Brewing Co. The GM works in tandem with the ownership team to perpetuate an ethical, positive and proactive work culture. This position is very demanding with an expected work load between 40-55 hours per week. Schedules are subject to change depending on programming requirements. Main hours will be during afternoons, evenings, and weekends, although staff and community meetings can happen during daytime hours.

Duties and Responsibilities:

​

• The General Manager will coordinate, direct and manage day-to-day taproom operations, and enforces policies.

• Have the ability to work a flexible schedule especially during afternoons, evenings and weekends.

• Act as an ambassador for visiting brewers, wholesale partners, retailers and others.

• Serve and talk about Raíces and its products in a fashion that communicates the brewery’s passion for quality, knowledge, and customer service at all times.

• Analyze taproom performance and provide measurements and implementation to ensure continued growth.

• Embrace leading a solid team to being a better team, training and developing them to excel in their roles and continuously improve; motivate crew members to exceed expectations of the guests; passionately uphold and elevate a positive work environment for guests and visitors.

• Ability to cultivate strong relationships within the organization, community-at-large, community groups, institutions, other organizations, community leaders and individuals. The position is actively involved in the local community and builds strong relationships with local officials, businesses, community leaders, and guests.

• Drive revenue and guest service.

• Possess outstanding customer care and attention to detail.

• Have a strong understanding of the role of events in building a brand, fostering community and supporting marketing strategies.

• Ensure that the company's, guests’, and venue's policies and procedures are being respected and followed.

• Holds property leadership team accountable for strategy execution, and guides their individual professional development.

• Supports, represents and communicates company goals, culture, values and initiative.

• Promotes company programs.

• Ensure the portfolio operations are functioning within the financial parameters established in the budget.

• Help hire and train qualified crew members, assemble skilled and cohesive teams, manage individual and team performance and schedules, provide developmental opportunities, promote teamwork and cooperation, evaluate and supervise team members.

• Handle tours and communication of groups visiting the taproom.

• Encourage ownership, accountability, integrity, value and honor within Raíces crew members.

• Manages and assists with taproom maintenance, service, and inventory, including apparel and items for sale.

• Help schedule, coordinate host and oversee vendors, while maintaining a positive work environment and a vision of excellence. Selection of vendors driven by brewery programming are discussed with VP Development and Program Manager.

• Partner with the VP Developing, Program Manager and the Creative to plan, execute and market events in the taproom.

• Accept deliveries of kegs and packaged beer from Packaging Department and wholesale partners.

• Update Beer menus to reflect current draft and package.

• Assist beertenders with ensuring timely service.

• Update POS terminals via POS software.

• Possess the flexibility to adapt to fast-paced work style with changing deadlines, to balance multiple projects, and to work well under pressure.

• Have a demonstrable ability to make good judgement calls, and a track record of operating with integrity.

• Possess excellent work ethics, guest service, time management, interpersonal, analytical and problem-solving skills and experience.

• Be focused and goal-oriented with the ability to demonstrate integrity and honesty.

• Professional, punctual, reliable, respectful, trustworthy, kind, mindful, sharp, organized, multi-tasker, attention to detail, leader, approachable, collaborative, inspirational with excellent communication skills.

• Be able to learn new skills and follow instructions consistently.

• Be able to retain confidential company knowledge.

• Be passionate about working with people from all walks of life, backgrounds, and cultural heritages.

• Maintains high standards of personal appearance and grooming, which include compliance with the dress code.

• Meeting with the Raíces ownership, management and crew teams as needed.

• Possess the ability to give and receive constructive feedback.

• Assist in the implementation and executions of programs. Able to evaluate and final reporting events and any situations at Raíces Brewing.

• Helps in the recruitment, management and basic training of Raíces Seeds Internship program and Nation Volunteer program.

• Have math and algebra knowledge.

• Have effective verbal and written communication skills in English and Spanish.

• Maintain taproom point-of-sale system, including back end updates and tablet upkeep.

• Ensure tracking and reporting procedures are in place and being followed.

• Complete bi-monthly payroll.

• Perform other duties as assigned. Assist Raíces team as needed with special events (weddings, festivals, and more).

• Attend required training sessions critical to your position.

• Able to learn and effectively communicate with the public about our products (beer, beverages, food offerings, apparel, programming and Latin culture).

​

Required Qualifications:

​

• 4+ yr. Service and hospitality experience.

• 4+ yr. Management experience.

• Experience on Point of Sales Systems (POS), inventory management systems, credit card and cash handling procedures.

• Must be 21 + years of age.

• Requires a bachelor’s degree.

• Strong organization and communication skills.

• Bilingual (English and Spanish).

• Bicultural or multicultural skills.

• Solid computer skills, including Microsoft Word, Excel, PowerPoint, Gmail, Internet.

• Social Media basic knowledge (FB, Instagram, Twitter, etc).

• Smartphones basic knowledge.

• Able to speak in public.

• Reliable transportation.

Desired Qualifications:

​

• Brewery Management experience.

• General Manager experience.

• Prior positions in community involvement and engagement, public relations, outreach, communication, individual rapport, education.

• Understanding of basic AV equipment.

• Basic knowledge about craft beer or willing to learn.

• TIPs Certified.

• Maintain and troubleshooting all aspects of multiple draught beer dispensing systems.

• Know online Music Platforms knowledge (Pandora, Spotify).

• Ability to take photographs, video and post to social media channels while on-site.

• Driver’s license.

Raíces Brewing Company is an Equal Opportunity Employer and considers applicants without regard to race, color, religion, gender, national origin, age, disability, sexual orientation, gender identity, genetic information, pregnancy, military status or any other category protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Raíces Brewing Company expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

​

Please send an e-mail to admin@raicesbrewing.com with the subject line “General Manager” with your resume and cover letter.

​

References will be requested.

​

Raíces Brewing Company

Address: 2060 West Colfax Ave, Denver, CO 80204

Website: https://www.raicesbrewing.com/
email: admin@raicesbrewing.com